1. Our Commitment

We want you to be happy with your book. If something is not right, please tell us early, and we will work with you to fix it.

2. Free Sample

We offer a free sample edit of up to 750 words so you can judge our quality before you place an order. We encourage you to review it carefully.

3. Cancellation Before Work Begins

If you cancel your order before we start working on your project, you are eligible for a full refund.

4. Cancellation After Work Has Started

If you cancel after work has begun, you may be eligible for a partial refund. The refund amount will depend on how much work has already been completed. Completed work and any third-party costs already paid on your behalf (such as stock image licenses) are not refundable.

5. Refunds After Delivery

Because our services are custom work, refunds after final delivery and approval are generally not available. If you are not satisfied, contact us. We will first try to resolve the issue through additional revisions. If we cannot reach a solution, we will consider a refund on a case-by-case basis.

6. Satisfaction Guarantee

If you are unhappy with our work for any reason, we will work with you to make it right or refund your money, subject to the conditions in this policy.

7. Non-Refundable Situations

Refunds are generally not available when:

• You requested changes outside the original scope after approval
• Delays were caused by late or missing materials from you
• You changed your mind after final files were approved and delivered

8. How to Request a Refund or Cancellation

Email us at info@azpublication.com or Support@azpublication.com with your name, order details, and the reason for your request.

9. Refund Processing

Approved refunds are issued to your original payment method. Your bank or payment provider may take additional time to show the refund.

10. Contact Us

AZ Publication LLC
10615 Sashay Drive, Houston, TX 77099, USA
Email: info@azpublication.com
Phone: +1 (510) 764-5836